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Should it be necessary to return or exchange the product, please call to obtain your return authorization number within 30 days after the order has been received. Our 30-day money back guarantee entitles you to a full refund of the purchase price, less the shipping and handling charges. Thane Direct is not responsible for the cost incurred by the customer to return the product. Please obtain a tracking number and insure your parcel to guarantee that it’s safely returned back to us. No refunds or exchanges will be issued for returns that are damaged or lost in shipping.